C3999's Terms and Conditions — Know the rules. Play by them.

1 General Information & Applicability

C3999 is an online gaming platform designed specifically for users in Bangladesh. These Terms and Conditions (hereinafter referred to as the "Terms") apply to the c3999 website, mobile version, and all associated services.

These Terms constitute a legally binding agreement between you and c3999. By accessing the platform, opening an account, or using any of our services, you are deemed to have accepted these Terms.

C3999 reserves the right to update these Terms at any time. Changes will be announced on the website, and continued use of the platform after such changes will be considered acceptance of the new Terms.

2 Eligibility & Registration Terms

To open an account and use services on c3999, the following conditions must be met:

• Users must be at least 18 years of age. Use of c3999 by minors is strictly prohibited.
• All personal information provided must be truthful, accurate, and up to date.
• Each person may only open one account. Multiple accounts are strictly prohibited.
• All transactions must be made through a bank account or mobile banking account registered in your name.
• Online gaming must be legally permitted in the country or region from which you are accessing the platform.

During registration, c3999 may ask you to complete an identity verification (KYC) process. This may require you to submit a copy of your national ID or passport. Withdrawals may be restricted until verification is complete.

3 Account Management & Security

It is your responsibility to keep your c3999 account password and login credentials completely confidential. If you believe your password has been compromised or your account has been accessed without authorization, contact our support team immediately.

You are responsible for all activity carried out through your account. c3999 will not be held liable if a third party uses or misuses your account.

• Sharing or transferring your account to another person is strictly prohibited.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.
• If suspicious activity is detected, c3999 may temporarily lock the account.
• An administrative fee may apply to inactive accounts.

4 Deposit & Withdrawal Policy

Deposits on c3999 can be made via bKash, Nagad, and Rocket. Deposits are typically credited to your account instantly. The minimum deposit amount will be listed on the platform's Promotions page.

Account verification must be completed before any withdrawal can be processed. Withdrawal requests are typically processed within 24 hours, though this may take longer if verification is still in progress.

• Withdrawals must be made using the same method used for the original deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• For suspicious transactions, c3999 may request additional verification.
• A minimum withdrawal limit applies — see the Promotions page for details.

5 Bonus & Promotion Terms

C3999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and wagering requirements. Please read the specific offer's terms carefully before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Expired bonuses will be automatically cancelled.
• If bonus abuse or fraudulent activity is proven, both the bonus and any winnings will be forfeited.
• Attempting to claim bonuses across multiple accounts will be treated as fraud.

C3999 reserves the right to modify, suspend, or cancel any promotion at any time. Visit the Promotions section of the platform for the latest information on active promotions.

6 Gaming Rules & Fairness

Every game on c3999 operates under the rules of its respective provider. Game outcomes are determined by RNG (Random Number Generator) technology, which is completely unbiased and cannot be manipulated by anyone.

If a technical error causes an abnormal outcome in any game, c3999 reserves the right to void that round and refund the amount wagered. c3999 is not obligated to honor any abnormal winnings arising from such errors.

• If your internet connection drops during a game, your bet will generally still stand.
• If you notice any error or irregularity in a game, please notify support immediately.
• Being logged in from multiple devices simultaneously may cause issues.

7 Responsible Gaming Policy

C3999 is deeply committed to responsible gaming. We want every player to see gaming as entertainment, not a compulsion. To support this, c3999 has put a number of protective measures in place.

• You can set your own daily, weekly, and monthly deposit limits.
• You can activate a cooling-off period to temporarily take a break from gaming.
• Through self-exclusion, your account can be suspended for a specified period.
• If you notice signs of a gaming problem, seeking professional help is strongly advised.

To learn more, visit our Responsible Gaming View page.

8 Prohibited Activities

The following activities are strictly prohibited on the c3999 platform and may result in account closure and balance forfeiture:

• Money laundering or transactions involving illegal funds.
• Using bots or automated software to play games.
• Attempting to hack or abuse the bonus system.
• Attempting to claim bonuses by opening multiple accounts.
• Harassing or defrauding other users.
• Attempting unauthorized access to c3999's systems or network.
• Depositing from a third-party account or card.

9 Privacy & Data Protection

C3999 treats the protection of your personal information as its highest priority. Any data you provide is used solely for account management, identity verification, and improving platform services.

We never sell your personal information to third parties. However, we may be required to share data in response to legal obligations or requests from regulatory authorities. For more details, please see our Privacy Policy read.

10 Changes to Terms & Contact

C3999 may update these Terms and Conditions, in part or in full, at any time. Notice of changes will be posted on the website or sent by email. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

If you have any questions or concerns about these Terms, please reach out to our support team. We are always here to help.

• Email: [email protected]
• Live Chat: available at the bottom right corner of the platform
• Support Hours: 7 days a week, 24 hours a day